Return & Exchange Policy
At OchureStudio, we want you to feel confident and happy with every purchase. We carefully select our fabrics, designs, and finishing details to provide you with a quality fashion experience. If your order does not meet your expectations, our Return & Exchange Policy is designed to make the process simple and transparent.
Eligibility for Returns
We accept returns or exchanges for eligible products within 7 days of delivery, provided the item meets our return conditions.
To be eligible for a return or exchange, the product must:
- Be unused, unworn, unwashed, and in its original condition.
- Have all original tags, labels, packaging, and accessories attached.
- Not show any signs of damage, stains, perfume, makeup, alteration, or wear.
- Be returned with the original invoice or order details.
Products that do not meet these conditions may not be accepted for return or exchange.
Customized Products
Because customized clothing is specially created according to your selected measurements, design, color, fabric, or other personal requirements, customized and personalized products are generally non-returnable and non-exchangeable.
However, if you receive a customized product with a manufacturing defect, damage, or an error from our side, please contact us as soon as possible so that our team can review the issue and provide an appropriate solution.
Damaged, Defective or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please contact OchureStudio within 48 hours of delivery.
For faster assistance, please provide your order number along with clear photographs or videos showing the issue. After verification, we may offer a replacement, exchange, repair, or refund depending on the nature of the issue and product availability.
Non-Returnable Products
Certain products may not be eligible for return or exchange, including:
- Customized or personalized clothing.
- Products that have been worn, washed, altered, or damaged after delivery.
- Products without original tags or packaging.
- Items returned after the applicable return period.
- Products damaged due to improper handling or care.
Return Process
To request a return or exchange, contact our customer support team with your order number and reason for the request. Our team will review your request and provide the next steps.
Once the returned product reaches us, it will be inspected to ensure that it meets our return conditions. Approved returns will be processed after successful quality verification.
Refunds
For approved refunds, the refund amount will be processed according to the original payment method and applicable payment or shipping deductions, where applicable.
Refund processing time may vary depending on the payment provider or bank.
Important Note
Please check your order carefully upon delivery. We recommend keeping the original packaging until you are completely satisfied with your purchase.
OchureStudio reserves the right to approve or decline a return or exchange if the product does not meet the conditions mentioned above.
Our goal is to make your shopping experience comfortable, transparent, and reliable. If you have any questions regarding returns, exchanges, or your order, our customer support team will be happy to assist you.